Account & Data Deletion

This page explains how to delete your Civil Protection Volunteers account and the personal data associated with it. The same account is used by the Android app, the iOS app and the web service at www.ethelontes.eu, so deleting it once deletes it everywhere.

1. Delete your account from the App

The fastest way is to delete your account directly inside the App (Android or iOS):

1. Open the Civil Protection Volunteers app and sign in.
2. Go to Profile (“Προφίλ”).
3. Tap Leave the team (“Αποχώρηση από την ομάδα”) and confirm in the Leave & delete (“Αποχώρηση και διαγραφή”) dialog.

The same option is available on the web: sign in at www.ethelontes.eu, go to your Profile, click Leave the team (“Αποχώρηση από την ομάδα”) and confirm. Your account is deleted immediately and every device is signed out. A team manager can also delete your account from user administration, with the same result.

2. Request deletion by email

If you can no longer sign in, send a deletion request by email and we will process it for you:

We complete deletion requests within 30 days.

3. What is deleted

When you delete your account, it is irreversibly anonymised (GDPR right to erasure). We permanently remove or scrub your personal data:

• Your name, email address (including an Apple “Hide My Email” relay address), alternative notification email, phone number and profile photo.
• Your sign-in links: the Google and/or Apple account identifier used to sign in. If you used Sign in with Apple, the app’s access to your Apple account is also revoked with Apple.
• All sign-in (session) tokens and push-notification tokens — Firebase Cloud Messaging (Android) or Apple Push Notification service (iOS) — together with the stored device labels. Every device is signed out and stops receiving notifications.
• Your customer record at RevenueCat, the service that verifies in-app subscription purchases for us. It is pseudonymous (a random identifier, never your name or email) and is deleted together with your account. This does not cancel a Google Play / App Store subscription (see the note at the top).

What is retained

Your participation history that your team relies on (shifts, activities, incidents and trainings) is kept in anonymised form: it is attached to a neutral identifier instead of your name and can no longer be linked to you. This is necessary for the operational history of your team and, where applicable, to meet legal obligations. These anonymised records no longer contain your name or contact details.

If you had an in-app subscription, its purchase records are also kept, linked to the anonymised account: the store (Google Play / App Store), the plan, the purchase and expiry dates and the store’s transaction identifier. They are kept for 5 years after the subscription expires, for tax/accounting purposes and to prevent fraud (for example, so that the same purchase cannot be claimed by another account), and are then deleted. They do not contain your name or email, but they are not anonymous: the store’s transaction identifier is a pseudonymous identifier that Google or Apple can link to your store account. See section 7 of the Privacy Policy for how long subscription records are kept.

Your GPS locations (Member Tracker) from the last 24 hours before deletion remain stored, linked to the anonymised account (not to your name), and are no longer shown on the live map.

4. After deletion

Account deletion is permanent and cannot be undone — the anonymised account cannot be restored. If you sign in again later with the same Google or Apple account, a brand-new account is created, with none of the old data attached.

5. Contact

Questions about deleting your data or this process: themelisx@gmail.com. See also our Privacy Policy (Ελληνικά).